Complaints Procedure We endeavour to provide a high quality service but problems may arise of an administrative or clinical nature. If you wish to make a complaint, details of the procedure are available at reception. Community Health Council leaflets are available from Reception. See www.puttingthingsright.wales.nhs.uk for more information
Confidentiality Everyone working in the NHS has a legal duty to keep information about you confidential. The practice is a data controller under the Data Protection Act 1998 and is registered with the Protection Commissioner who ensures that information is kept legally and fairly. In some instances the law requires us to pass on information e.g. to notify a birth. All persons receiving information from us will also have a legal responsibility to keep your information confidential.
Access To Records Access to patient details is governed by the Data Protection Act, a copy of which is available at the reception desk in the surgery.
Freedom of Information – Publication Scheme The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.
Violent Or Abusive Patients No member of staff should be the subject of verbal or physical abuse of any kind. This surgery operates a policy of Zero Tolerance. If a patient is violent or abusive to doctors or staff their actions may be reported to the police. They will be removed from the practice list and may be reported as a violent patient which will result in an initial 12 month period of debarment from receiving primary care other than in a recognised violent patient centre by appointment only.