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Tynycoed Surgery
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Welcome to the Tynycoed Surgery website

Urgent Patient Notice - 24.03.2023

We are currently having issues with our phone lines. If you require out of hours please dial 111. 

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FLU CLINICS 2022

WE ARE NOW TAKING BOOKINGS FOR FLU VACCINES

 
To prevent our reception phone lines becoming overwhelmed, we have set up a MOBILE telephone number for patients to ring   This will be manned by our administrative staff between 1pm to 5pm and will be for flu appointment booking only.  We will not be able to deal with any other queries or appointments on this number.  Please do not text or leave answerphone messages.
 
Telephone 07922 070 813
 
You are eligible for the flu vaccine if you are over 50 or are suffering with a chronic illness such as Respiratory Disease, Asthma, Heart Disease, Renal Disease, Liver Disease, Diabetes and Immuno-suppression.  Carers, Health Workers and Poultry Workers are also eligible for vaccination.
 
If you are uncertain as to whether you should have the flu vaccine, please contact us. 

  • Please click on the picture below to submit an Econsult to the surgery between 8.00am and 9.00am or
  • The practice only accepts a set number of e-consults per day and once the system has reached this number – the system will not be available until the next working day.
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NEW APPOINTMENT SYSTEM STARTING Monday 10th August 2020


Telephone first System 
Tyn Y Coed Surgery will employ a Doctor led Triage System. Patients/carers who telephone or attend the surgery requesting appointment are advised by the receptionist that a member of the team will telephone the patient or carer back either as a telephone consultation or to arrange a face to face appointment. To ensure this system works best receptionists will need to have upto date contact details and will ask for a brief indication of the problem/symptoms. The receptionists will ask for this information so that calls can be prioritised by the triage team accordingly. Receptionists can also help signpost patients to the most relevant service. All receptionists operate to the highest standards of confidentiality within the NHS and under the GDPR regulations.
The practice  will endeavour to  respond to  requests for an appointment  on the day  the request is made if  the request comes into the practice by 11.30am

If the matter is urgent the receptionist will alert the triage team or on-call doctor and the patient concerned will take priority. If it is a life threatening emergency please call the emergency services by telephoning '999'.

Requests for an appointment are likely to result in the following outcomes
·        Telephone Advice (Delivered by receptionist after advice from the Doctor)
·        An appointment with the Doctor
·        A telephone consultation with the Doctor
·        A request to submit an e-consult
·        An appointment with our Nurse Practitioner/Practice Nurse/ HCA
·        Home visit (for palliative ,housebound patients only) 
We hope by developing this system patients will get access to the GP team more quickly. To maximise this however we would expect that any requests  for routine appointments would be processed on the same day if a request is received first thing in the morning. After this time routine requests will be asked to use eConsult or to phone back the next day or  the  day  on which the appointment is needed
We will be reviewing the new system as it develops and  would be great full for any feedback
 We anticipate patients will make appointments either by telephone or online via MHOL but appreciate  that there will  be rare circumstances whereby patients may need to attend surgery to make their appointment.

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For social distancing guidance please click on the link below
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https://gov.wales/coronavirus-social-distancing-guidance
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For self isolation advice please click on the link below 
https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/self-isolation-advice/
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Get an isolation note, please click on the link below
https://111.nhs.uk/isolation-note/


For the latest updates on the Coronavirus please click on the link below
​https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/
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Reviews

If you have been asked by the GP to complete a review please click on the link below

Reviews - Tynycoed Surgery (webgp.com)
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Patient Notice
Please do not use the website feedback link to send clinical queries to the GP, the link is not monitored daily  and your clinical query will not go to the GP.

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